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Movies and TV shows are currently not working on the V12 MATE player app. Live TV channels work normally. Please use an alternative player such as TiviMate, IBO PLAYER, or HOT Player until we resolve this issue. We will keep you updated once V12 is back to normal. Thank you for your patience.
If your question is not answered above, please contact our support team and include the required details for a faster reply.
Sending repeated emails may slow down response time for everyone.
For common questions about setup, apps, login details, and delivery, please read the FAQ first. This helps reduce wait times and gets you the answer faster.
Please review these quick answers first. They cover the most common issues and can save you time.
Try another supported player first. Many playback issues are related to the app, not the subscription.
Check your inbox, spam, junk, and promotions folder. Also make sure you used the correct email at checkout.
Please visit our installation guide before emailing support. Most devices can be set up in a few steps.
Copy and paste your username, password, and portal exactly as sent. Avoid extra spaces or manual typing errors.
Please read these answers before sending a support request.
Most orders are processed as quickly as possible. Please check your email inbox, spam, junk, and promotions folder. If you still do not see anything after a reasonable time, contact us and include your order number.
Not always. In many cases, the issue comes from the player app and not the subscription itself. Please try another supported app such as TiviMate, IBO Player, or HOT Player.
EPG data is updated regularly, however some channels may not provide complete guide information, Most popular channels will display accurate and up-to-date schedules as expected.
If this is your first time setting up IPTV, please allow a few minutes for the EPG to fully download and sync.
No. We provide the IPTV subscription and login credentials. You can use any compatible player app supported by your device.
First, try a different player app. Some apps may have issues with VOD content while live channels continue to work normally. If there is a known issue, we will post an update on this page.
Please double-check the following:
• Username
• Password
• Portal / server URL
Make sure everything is entered exactly as provided, with no extra spaces. Copying and pasting is recommended.
This depends on the package you purchased. Please use the number of devices included in your plan. Using more devices than allowed may cause connection issues.
Please visit the Installation Guide page from the main menu. It includes setup steps for supported devices and apps.
Please include:
• Your order number
• The email used at checkout
• Your device name
• The app you are using
• A short description of the problem
• A screenshot if possible
